However, on some machines, you can’t connect Hotspot Shield because of some unknown reasons. Here is a simple solution by Patrick Soon which may solve the problem. Update: If you can’t connect to the internet via Hotspot Shield VPN, or getting the message you may be connected to a network that requires authorization, first, signed in your computer as an administrator, and then check these settings on your device.

  1. First, ensure that you are not using any other VPN service on your system, for example, the Opera VPN browser.
  2. Make sure that your Firewall configuration does not prevent Hotspot Shield connection to the network.
  3. Check that Tap-Windows Adapter V9 is installed on your computer and re-enable the adapter (Settings app > Network & Internet > Status > Change Adapter options > and right click Tap-Windows Adapter V9 to enable/disable the adapter)
  4. If your device is connecting to a public Wi-Fi network, then use Google DNS or Cloudflare 1.1.1.1 DNS on your system.
  5. On Windows 10 system, turn on the VPN for metered networks and VPN while roaming, and then check Hotspot Shield connection (Settings > Network & Internet > VPN).
  6. If you are still facing the problem, then try by resetting your network setting. For Windows 10, follow the below steps.

Open Settings app > click on Network & Internet >StatusUnder Change your network settings, click on Network reset.Click Reset Now button to reset your network settings.

Original post: Hope that the above steps will fix your Hotspot Shield VPN connection issue on your system. If you have come across any other solution for the issue, then let me know it.